Data Collection
Steak collects information to provide and improve our educational study platform. We collect the following types of data:
- Account Information: Username, email address, display name, and profile picture when you create an account.
- Usage Data: Information about how you interact with the platform, including features used, pages visited, and study sessions.
- Device Information: Browser type, operating system, and general device information for compatibility purposes.
- Communication Data: Messages sent through in-app chat features and support inquiries.
Note: We only collect data that is necessary to operate the platform and enhance your educational experience. We do not collect data beyond what is needed for these purposes.
How We Use Your Data
The information we collect is used to:
- Provide, maintain, and improve the Steak platform and its features.
- Authenticate your identity and manage your account.
- Process subscriptions and payments for premium features.
- Communicate important updates, announcements, and support responses.
- Monitor platform performance and troubleshoot technical issues.
- Enforce our Terms of Service and maintain a safe environment for all users.
- Personalize your experience and study recommendations.
Data Storage
Your data is stored securely on our servers. We implement the following storage practices:
- Data is stored on secure servers with restricted access.
- Account data is retained for the duration of your account's existence.
- If you delete your account, your personal data will be removed from our active systems within 30 days.
- Some data may be retained in backup systems for a limited period for recovery purposes.
- Chat messages and communication data are stored for the duration of your account.
Security
We take the security of your data seriously and implement multiple layers of protection:
- Passwords are hashed using industry-standard encryption algorithms and are never stored in plain text.
- All data in transit is protected using HTTPS/TLS encryption.
- We implement access controls to limit who can view or modify user data.
- Regular security reviews are conducted to identify and address vulnerabilities.
- Session management includes secure cookies and automatic timeouts.
Your Responsibility: While we work hard to protect your data, you are also responsible for keeping your account credentials secure. Use a strong, unique password and never share it with others.
Third Parties
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only in the following limited circumstances:
- Service Providers: We may use third-party services to help operate the platform (hosting, analytics). These providers are bound by confidentiality obligations.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process.
- Safety: We may share information when necessary to protect the safety of our users or the public.
We do not integrate third-party advertising services into the Steak platform.
Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct your account information at any time through your profile settings.
- Deletion: You can request deletion of your account and associated data by contacting us.
- Portability: You can request your data in a machine-readable format.
- Objection: You can object to certain types of data processing.
To exercise any of these rights, please contact us using the information provided below.
Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Text: +1 (575) 900-0187
- Platform: Use the in-app chat or support features
We will do our best to address your concerns promptly. For privacy-related requests, we aim to respond within 14 business days.